Product Responsibility
Product liability
Product Quality Management
For over 45 years, Fusheng Precision has specialized in OEM manufacturing of golf club heads. With consistent quality, a complete global footprint, and a leading market share, we have established our position as the world’s largest golf equipment OEM manufacturer. Precision, Perfection, and Excellence remain our unwavering commitment.
We believe every product represents more than manufacturing—it carries the trust of our brand partners and consumers. That is why we work closely with material suppliers and brand customers, strictly controlling every stage from material development and processing to packaging and logistics. Only products that meet international safety standards are delivered, ensuring confidence for golfers worldwide.
Quality Systems
Fusheng Precision operates under the ISO 9001 quality management system, supported by a robust framework and clear quality standards. Guided by Quality, Delivery, Service, and Cost, we continuously enhance overall quality.
In 2024, we achieved zero product recalls, zero compliance violations, and zero safety-related lawsuits—demonstrating our strong commitment to product safety and excellence.
Customers Satisfaction
At Fusheng Precision, we grow together with our customers. Our Customer Dedicated Groups integrate account, development, and production teams to deliver total solutions with fast response and smooth operations.
We conduct biannual customer satisfaction surveys covering development, sampling, and mass production. Customer feedback drives continuous improvement, strengthening long-term partnerships and shared success.
The results of the overall customer satisfaction score are disclosed as follows
| Years | Level of Satisfaction | Target Value | Note |
|---|---|---|---|
| 2024 2H | 3.41 | 3.5 | The data scope applies to representative key customers selected by Fusheng, who provide feedback on their satisfaction with the company's services. Selection criteria include transaction amount, customer market influence, future potential, and other relevant factors. |
| 2024 1H | 3.44 | 3.5 | |
| 2023 2H | 3.41 | 3.5 | |
| 2023 1H | 3.51 | 3.5 | |
| 2022 2H | 3.50 | 3.5 | |
| 2022 1H | 3.54 | 3.5 |
Note: Score range is from 0 to 5, with 5 as the best score
Customer Satisfaction Evaluation Areas
Our survey focuses on six key areas:
Company Operation
The harmony of collaboration in terms of the management system, talent training and operation
Development Capabilities
The fitness of development equipment specifications, developer capabilities, development schedule, time control, and personnel qualification
Quality Management
Quality management system, the capability of quality inspection staff, yield control, handling and response to abnormalities
Mass Production and Delivery Management
Rate of on-time delivery, mass production capacity for new products, and mass production flexibility and adaptability
Communication and Service
Attitude, communication skills, and message feedback of the staff
Cost Control and Price
Abilities of price and cost control
2024 1H Customer Satisfaction
2024 2H Customer Satisfaction
